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	What do I receive when I buy a BWG On Site Extended Plan? Buy a BWG On-Site Extended Service Plan and all repairs are conducted at your home or workplace.

What are the benefits of a BWG OnSite/Express Repair Plan?
How do I request a Repair?
What are the BWG Service Plan Support Center hours?
What are the benefits of a Product Replacement Plan?
What happens if my product is beyond repair?
How quickly can I expect to receive service?
Who performs the service?
When does coverage begin?
Are Extended Service Plans Transferable?
What benefit do I receive from the Service Plan since the product has a
warranty from the manufacturer?
What products can be covered?
What does the BWG Service Plan cover, and are there any hidden costs?
When can I purchase a BWG Service Plan?
When will I receive a contract?
What information do I need to schedule service?
Can I cancel the Service Plan?
What about DOAs and damaged equipment?
Are these contracts renewable?

What are the benefits of an OnSite/Express Repair Plan?
A BWG 1 or 2 Year OnSite/Express Repair Plan does all the legwork for you.
· You'll get repair service at your home or office at your convenience
· OR we'll pickup your defective product, repair it at an authorized service center, and deliver the repaired product to your door!
· Includes Power Surge Protection from date of purchase!
You'll be able to request a repair with one toll-free call, 24 hours a day!
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How do I request a Repair?
Simply call the toll-free line at 1-800-770-4885. It's that easy!
An OnSite technician will contact you to arrange a convenient service appointment. OR, in the case of an Express Repair, once the repair is requested, you will receive a special shipping carton, via UPS ground delivery. The item is then shipped to an authorized service center for quick repair. When the repair is completed the unit will once again be shipped via UPS ground to you. All charges for shipping, packaging and insurance are covered by your Service Plan.
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What are the BWG Service Plan Support Center hours and phone number?
The Service Plan Support Center is open 24 hours each day, 7 days a week at 1-800-770-4885.
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What are the benefits of a Product Replacement Plan?
With a 1 or 2 Year Product Replacement Plan, if your product fails to operate for any covered reason, you'll receive a product replacement. The term of this plan is 1 or 2 years and commences after the expiration of the manufacturer's original warranty period.
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What happens if my product is beyond repair?
If the Authorized Service Center deems that the item is beyond economical repair, the item will be replaced with the same or equivalent model.
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How quickly can I expect to receive service?
The On-Site service calls are usually between 9:00AM and 6:00PM, local time and you can expect a return call from a factory authorized On-Site service representative within 24 hours of the initial request for service.
When your repair requires Express Shipping, a special shipping box specific to your product will arrive at your doorstep within 1-2 business days of the entered request. Most shippable repairs are completed and the units are returned to you within 8 days.
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Who performs the service?
Service and repair is performed by a selected group of Authorized Service Centers only.
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When does coverage begin?
The 1 or 2 Year OnSite/Express repair begins upon the expiration of the manufacturers original warranty and includes Power Surge Protection for the shortest portion of the manufacturer's original written warranty. Any problems relating to defective exchanges or returns that arise during the Global Gov/Ed return/exchange time period will be in accordance with such policies.
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Are Extended Service Plans Transferable?
If you decide to sell your covered product, your Service Plan can be transferred to the new owner at no charge in writing and by calling the toll-free Service Plan Support Line. It's quick, easy and greatly increases the product's resale value. You can transfer your Service Plan only once provided the Service Plan was never utilized and the product for which the Service Plan was purchased was never repaired or replaced.
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What benefit do I receive from the Service Plan since the product has a warranty from the manufacturer?
Your new Service Plan begins when your manufacturer’s warranty expires, providing coverage for defects long after your manufacturer warranty won’t.
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What products can be covered?
All products that have an Extended Warranty offer on the website can be covered.
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What does the Service Plan cover, and are there any hidden costs?
The Service Plan offers you 100% protection from product failure for the entire term of the contract. You will never have to pay trip charges, deductibles, parts costs or any other charges normally associated with repairs. See the contract terms and conditions for exclusions to coverage.
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When can I purchase a Service Plan?
Optimally, the best time to buy a Service Plan is when you purchase your new equipment. Should you decide to decline additional coverage at the point of sale, you can still purchase coverage up until 30 days before the expiration of the manufacturer's original warranty period.
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When will I receive a contract?
Within 5 business days, to allow for shipping of your product, you will receive an email or hard copy containing a Service Plan Contract Number and the Terms and Conditions information.
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What information do I need to schedule service?
You will be asked to make one call to our toll-free Service Plan Support Line to schedule a service call. You should have a copy of your original invoice and your Service Contract number ready,
1-800-770-4885.
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Can I cancel the Service Plan?
Yes. If canceled within 30 days of original purchase you are entitled to a full refund (refunds will be adjusted to account for any service that may have been rendered under the contract). Specific State conditions may apply. See Terms and Conditions for details. Canceling a Service Plan requires one call to the toll-free Service Plan Support Line.
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What about DOAs and damaged equipment?
Please call the toll-free Technical Support Line for assistance.
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